Office Tower (Kitchener) — Full Commercial Maintenance Bundle

Scope

Monthly exterior pressure wash (storefront + plaza), ground-floor window cleaning weekly, automatic entry-door PM, accessible parking AODA stripe maintenance, 24/7 emergency dispatch.

Challenges

• Previous 6-vendor stack with misaligned insurance expiry dates creating property-manager compliance burden
• Ground-floor tenant complaints about glass cleaning inconsistency
• After-hours entry door failures triggering lockouts for late-working tenants

Solution

Single Professional plan, single insurance certificate renewed annually. Weekly window cleaning with tenant-facing glass checklist. 4-hour emergency response for entry door failures — keyed in to building security desk for dispatch.

Outcomes

• Vendor insurance compliance hours (annual): available on client release
• Ground-floor tenant complaints: available on client release
• Entry door emergency response time: (on client release) avg

Outcomes marked prior baseline / post-engagement / (on client release) / (on client release) / (on client release) / (on client release) pending formal client release. Contact Devon for confirmed figures.