Case Study

Anchor Retail Plaza (Cambridge) — Monthly Multi-Trade Maintenance

65,000 sqft retail plaza in Cambridge anchored by national QSR + pharmacy tenants. Property-manager-led engagement.

Scope

Monthly pressure washing, bi-weekly window cleaning, annual line painting refresh, quarterly bollard inspection, on-call door maintenance.

Challenges

Five separate vendors previously — misaligned schedules, incoming invoices on 15 different dates
Tenant complaints about storefront glass during pollen season
Parking lot stripe fade triggering AODA non-compliance risk
Bollard damage from nightly parking impacts going unreported

Solution

Single-contract Professional plan. Dedicated account manager. Photo-documented service every visit. AODA-compliant accessible parking striping restored. Damaged bollards replaced within 5 business days of identification.

Outcomes

Annual vendor invoice count: 60+ → 12
Tenant storefront complaints (pollen season): available on client release
Line stripe compliance: Full AODA
Average bollard replacement cycle: (on client release) days

Outcomes marked prior baseline / post-engagement / (on client release) / (on client release) / (on client release) / (on client release) pending formal client release. Contact Devon for confirmed figures.

Need similar results?

We'll scope your property in a free 30-minute assessment and map measurable outcomes against your current vendor stack.

Book Free Assessment

← All case studies

📞 (519) 502-3905 Book Assessment

About this engagement